Contact & Support
Last updated: September 4, 2026
Everything goes to one address: support@online-transcript.com. Support, billing, refunds, bug reports and privacy requests all land in the same inbox and are answered by a person.
- General and technical support: we reply within 2 business days, usually the same day.
- Billing, cancellations and refunds: within 2 business days. See the refund policy.
- Privacy and data deletion: within 5 business days. See the privacy policy.
Working hours are Monday to Friday, 09:00–18:00 Chile time (UTC−4 / UTC−3 in summer).
Who operates the service
Online Transcript (online-transcript.com) is built and operated by Ricardo R, an independent software developer based in Santiago, Chile.
- Website: online-transcript.com
- Email: support@online-transcript.com
- Location: Santiago, Chile
- LinkedIn: linkedin.com/in/ricardorosende
Payments
Subscriptions are sold and invoiced by Lemon Squeezy, which acts as our Merchant of Record. Your card statement and your invoice will show Lemon Squeezy, not us. Card details never reach our servers. You can manage or cancel your subscription from the customer portal link in any receipt they send you.
Before you write
The pricing page covers plans, limits and billing; the refund policy covers cancellations and money back; and the frequently asked questions on the home page cover most of the rest. If your answer is not there, email us — a short description of what you were doing and the link or file involved is usually enough for us to reproduce it.