Refund Policy
Last updated: September 4, 2026
Online Transcript sells two paid plans: Pro at US$10 per month and Max at US$30 per month. Everything below applies to both. The free plan costs nothing, so there is nothing to refund.
14-day money-back guarantee
If Pro is not what you expected, write to us within 14 days of the charge and we will refund it in full, no questions asked. This applies to your first payment and to any renewal you did not intend to make.
How to ask for a refund
Send an email to support@online-transcript.com from the address on the account, with the order number from your Lemon Squeezy receipt. You do not need to explain why. We reply within 2 business days and, once approved, the refund is issued through Lemon Squeezy to the original payment method. Your bank usually posts it within 5 to 10 business days.
Renewals
Pro renews automatically each month. If a renewal charge caught you by surprise, tell us within 14 days of that charge and we will refund it and cancel the subscription. To avoid a renewal altogether, cancel before the renewal date — cancelling is immediate and free, and you keep Pro until the end of the period you already paid for.
How to cancel
Use the customer portal link in any Lemon Squeezy receipt we sent you, or email us and we will cancel it for you. There is no cancellation fee and no minimum term.
When we may decline
We may decline a refund when the request arrives more than 14 days after the charge, when the account has been used in breach of our Terms of Service, or where the same customer repeatedly subscribes and asks for a refund. Even then, write to us — a partial refund or a credit is usually still possible.
If something is broken
If the service was unavailable or failed for a significant part of a period you paid for, tell us. We would rather fix it and extend your subscription, but a refund for that period is always on the table.
Chargebacks
Please contact us before opening a dispute with your bank. A direct refund is faster for you and cheaper for us, and we have never refused a reasonable request.
Contact
support@online-transcript.com — see also the contact page and the pricing page.